General Terms and Conditions and

Article 1 - Webshop


Our company is registered with the Chamber of Commerce and pays its statutory contribution
to the IRS. You can find our Chamber of Commerce number and VAT number on our website.
You will also find our contact details there.


Our webshop is provided with an SSL Certificate. This means that we comply with all legal requirements regarding the security of your personal data and payment details. We strive to continuously improve the security of your data. We will report abuse by hackers to the police.


We never provide your personal data to third parties. If we provide your personal data to third parties, we will always request your permission in advance.


Since June 5, 2012, our webshop is obliged to request your permission in advance regarding cookies. You can read more about this in our Cookie Policy.


We are obliged to report possible abuse or fraud to the Police.


The webshop has taken out professional liability insurance to cover itself against any unjustified liability claimed by a customer.


We strive to provide you with excellent service at all times. If you have any doubts about purchasing a product, our employees will be happy to help you.


You can register for our newsletter. You will then be kept informed of our offers every two weeks.

Article 2 - Reflection period


You have 7 days to change your mind after purchasing a certain product. If you are dissatisfied with the purchase within this period, you can return the product to us without having to pay for the product yourself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount you paid will be refunded to your account number. Specially tailored items such as tunnel covers and floor mats and curtains with or without embroidery and converted coffee machines cannot be returned. With these articles it is stated "This product is specially made for you"


Products that are returned to us must be provided with the original packaging.


There are a number of products that cannot be returned to us. Products that cannot be returned to us within 14 days are products that are handmade to order, and products that are labeled this product is specially made for you, then unfortunately we cannot refund or cancel the purchase to make.

Article 3 - The agreement


The agreement between the webshop and the customer is final when the customer has indicated that he has agreed to the general terms and conditions and has authorized the webshop to debit the money from his account, when the customer has made a payment via iDEAL or Paypal, or when an invoice has been sent to the customer afterwards. After the cooling-off period of 7 days has expired and payment has been received by the webshop, the customer has become the owner of the product in question.


The agreement was concluded electronically, by filling in the required fields and agreeing to the general terms and conditions.


As a customer you are obliged to fulfill your payment obligation to the webshop. If you do not pay within the set term, you will receive a reminder from us. If you still have not paid after 7 days, costs will be charged. If, after several reminders, you still have not paid the amount due, we will hand over the collection to a collection agency.


After you have made a purchase, you will receive a written confirmation of your purchase from us by email. It states the product you have purchased, what it costs you and where you can go with any complaints and comments.


We are obliged to deliver the product or article to you within 30 days "unless other delivery times are stated with the product". Products made to measure or at the request of the customer also have deviating delivery times, which are indicative of these delivery times. No rights can be derived from these delivery times.


The delivery of products abroad can take longer than a delivery in the Netherlands. The costs charged for a shipment to an address abroad are visible to you when you purchase the product.

Article 4 - The price


The prices stated on our webshop always include VAT. The costs that must be paid for sending the product become visible when you have added the product to your shopping cart.


When you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Abuse or fraud will be penalized and reported to the authorities that need to be aware of it. In addition, a report is made to the police.


The price stated with the product on the website cannot change during your purchase. You pay the amount that is visible with the product and which is also confirmed to you, if you electronically agree to the purchase. In it, the purchase price is mentioned again.


If you buy a product during a period in which no promotion applies, you will not be eligible for a discount afterwards.

Article 5 - Complaints and warranty


Complaints about the delivery must in the first instance be reported to us by telephone. Our employees are happy to help you. We will then contact the relevant delivery person regarding the delivery of the product. Naturally, our deliverers do their utmost to deliver the product to your home undamaged.

In the event of damage or loss to or from the package, we will report this to our carrier, using the general terms and conditions of our carriers.
The damage to be paid can never exceed the amount reimbursed by our carrier.
We are not liable for:

for more than what is stated in this article, such as consequential damage, courier costs, telephone costs, petrol costs and (other) forms of indirect damage; b. for any consequences of inaccuracy of a notification of the delivery period sent by Our carrier; c. for any damage that you or the addressee suffer if you or the addressee act in violation of these General Terms and Conditions and you indemnify Dolenko for damage suffered and liabilities resulting from this; d. for acts performed by or on the instructions of competent authorities; e. if the delay, loss or damage is caused by: i. failure to meet the requirements of art. 3; ii. the packaging or contents of the pack


Complaints about the product itself must be reported to us in writing. These cannot be answered by us personally. Describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler for you and will mediate for you as an intermediary. If it is within our capabilities, we will solve the problem for you ourselves.


Complaints are usually handled by us within 14 days. Complaints are always handled in writing. After a complaint has been settled, you will subsequently receive a survey from us regarding the complaint settlement. We kindly ask you to fill it in and return it to us. We want to provide you with excellent service at all times.


A warranty applies to every product we supply to you. How long this warranty lasts depends entirely on the product. A one-year warranty applies to most products. If this is different, you can read this in the written confirmation that you receive from us with the product that you have purchased, and on the invoice that you receive by e-mail. We can only offer a limited warranty on consumables and user products such as handout gifts. If you discover a defect or defect in one of our articles, we request that you report this to us within 48 hours of delivery.


If the product breaks down within the warranty period, we will refund you the full purchase price. However, this does not apply if there is intent or deliberate damage. We also kindly ask you to contact your insurance company if the damage occurs after the warranty period. It may be possible to claim this on the contents insurance. In both situations, no refund can be made without a purchase receipt. After the warranty period has expired, the replacement value also expires in the event of a possible payment of damage. Payment is then made on the basis of the current value. If you agree with the General Terms and Conditions Webshop, we kindly ask you to tick the box. Without checking the box, no agreement can be made. Of course we sincerely hope that you enjoy your purchase! If you have any questions, you can of course contact us.